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I had many problems with a TX-NR709 receiver over the course of the 5 year warranty. Had 4 occasions during warranty that both onkyo & store techs diagnosed HDMI not working. 2 months after warranty expired, the HDMI problem was once again diagnosed by Onkyo tech...
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#1130143
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I own a Onkyo TX-NR515 Receiver that serves as the primary conduit between my cable box, DVD player and the projector that we use for our TV in our Family Room. It developed a problem with the HDMI connection and we are unable to use the TV projector as a result. After...
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3.1
Upper Saddle River, New Jersey
I didn't like
  • Special service program ssp website was down for weeks
#1114218
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I have been exposed to a long term nightmare with their customer service without any satisfactory resolution. In February 2013, I bought an Onkyo AV Receiver, 5.1 Channels, Model: HT-RC330, Serial: 996DC51Z1607421C, year 2012, at one of their authorized sellers by...
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1.0
Upper Saddle River, New Jersey
I didn't like
  • Disrespect to customers
#1078546
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Onkyo Usa Tx-nr609 Audio-video Receiver Review

Onkyo USA
#1022107
2.5
Details
Tx nr609 reuuieverno sound after three years of service. Just stopped flemgail
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Customer service
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Onkyo Usa Ht-rc440 Audio-video Receiver Review

Onkyo USA
#829975
I have this receiver onkyo ht rc 440 and i lost the sound i send onkyo an email asking question an its been 4 weeks an i have not heard anything.......i would not recommend any one to buy this *** *** onkyo ...
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Onkyo Usa Receiver Review

Onkyo USA
#769635
when i down load advanced manual for tx-sr444 i keep getting the owners manual which came with unit. have gone to all sites and no adavance or remote pdf manuals????????
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Onkyo sold defective units and then offered to repair under their "special service program." Fair enough. However, the repair program has been a nightmare and MORE than 3 weeks after delivering my receiver to the local service provider, the unit is STILL not fixed. I...
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motleytwins
motleytwins

I had a similar experience, but they will not even process my claim because they say that the Special Service Program (SSP) website has been down for at least a week and that ...

1.7
#981857
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What customer service!?! It's non-existent. Don't expect to ever have a phone call answered. You will be on hold until *** freezers over and your will be crazy as a bessie bug listening to the same 3 bars of music. No more Onkyo products for me. I will have to repeat...
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motleytwins
motleytwins

For HDMI Board issues, contact Onkyo Parts & Service at 201-785-2600, but be warned, the Special Service Program (SSP) website that they use to process the HDMI claims has bee...

1.0
Upper Saddle River, New Jersey
I didn't like
  • Cannot get any customer service
  • I did not like
#969386
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When my second Onkyo unit failed I looked into it and they had recalled 4 years worth of Onkyo units. They knew of the problems with units completely shutting off sound for years. I had bought 2 units myself and both failed. I was such a loyal Onkyo buyer I replaced...
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1.0
Upper Saddle River, New Jersey
#952671
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Poor quality and poor service, please never buy Onkyo. I purchased tx-nr616. I ran into same issue, no audio and no network connection. Found special repair program from website, I sent my unit for repair. Was excited when I got it back, when I powered on, OMG, no...
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1.8
#951266
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I bought an ONKYO DVD. It broke. I tried to buy the part from ONKYO to fix my DVD. After many emails and phone calls, ONKYO told me that they will not sell the part to me. Only to an authorized service place. There are none in Las Vegas, where I live. To mail it...
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#874806
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Absolutely horrible I just forked over 100 dollars to ship a known defective unit to their authorized repair center. My unit was built after the batch of other units with a known defect. Even though my to nr 727 is doing the exact same thing that the covered units are...
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2.2
#867068
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I purchased an onkyo receiver in June of 2012. In August of the same year it had to be replaced at no charge. Now 3 years later its gone again.I think 3 units in 3 years is a little much. Onkyo has a problem with the sound stopping which is what happened to mine. Their...
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I didn't like
  • Customer service reliability of product
#751728
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