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1.5

Bought an Onkyo TX-727 that broke in 9 months of purchase. After I was never able to get through to their customer service department, I had to download a return warranty sheet from a seperate company that do Onkyo's repair work. After taking it to a UPS store and paying for the shipping myself, I waited 3 weeks for it to return, and after setting it back up to find out everything works except the subwoofer. Now I can't get in touch with their service department, because you listen to a recording that says someone will be with you shortly, and if you don't want to hold leave your # and someone will call you back; no-one ever calls you back. Don't buy Onkyo! Garbage

Reason of review: Damaged or defective.

Location: Scranton, Pennsylvania

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